Back in 2010 RedLine Garagegear’s parent company, Greenberg Casework Company Inc., joined the Better Business Bureau (BBB). Most folks are familiar with the BBB and many businesses in the U.S. and Canada are members. The organization has been around since 1912 providing dispute resolution between consumers and businesses as well as scam alerts to the public.
Greenberg Casework Company Inc. and all of its child companies (including RedLine Garagegear) currently have an ‘A’ rating with the BBB and have also won complaint free awards for the last two years. It is not the norm for a business to go complaint free for even one year. Not every business is able to even attain BBB accreditation. And once accredited a business must maintain an average grade of at least a ‘B’ in order to remain in good standing.
We’re quite proud of our BBB rating and the fact that we have not had a single complaint filed with the bureau while selling to hundreds of consumers in the U.S. and Canada. In 2011 both our products and customer service met or exceeded what our customers expected from us. Maintaining that level of customer satisfaction in 2012 means the product and service quality has remained consistant.
The reason for our success can easily be summed up, I think, in three things we seek to provide every single time:
- Valuable information necessary to help customers make a well informed buying decision offered in a casual,
- “non-salesy” format.
- High quality, custom built powder coated wood garage cabinets without the custom price tag that don’t
- require sales gimmicks, quick talking salesman, or false advertising to be perceived as a huge value to our
- And an industry leading lifetime warranty that protects your cabinets against certain breakdowns or
Whether you’re dealing with one of our more than 60 authorized agents around North America or working with a RedLine Garagegear installation and design expert you can rest assured the customer service will be exceptional. To find an agent near you simply click here and enter your zip code! We can’t wait to work with you.